Trading terms and conditions of Ultim8 Fitness Ltd

Trading as
Ultim8 Vibration Plates
Ultim8 Fitness

These terms and conditions regulate the business relationship between you and us. By using Our Website in any way, or by buying from us, you agree to be bound by them.

No person under the age of 18 years may purchase Goods. We look forward to seeing you again when you are over 18.

We are:
Ultim8 Fitness Ltd
Our address is:
Admin Address Post Only
Unit 93
24-28 St Leonards Road

You are: a visitor to Our Website / our customer

The terms and conditions

1. Definitions

In this agreement:

“Carrier” means any person or business contracted by us to carry Goods from us to you.

“Consumer” means any individual who, in connection with this agreement, is acting for a purpose which is outside his business.

“Our Website” means the entire computing hardware and software installation that is or supports Our Website.

“Goods” means any of the goods we offer for sale on our Website, or, if the context requires, goods we sell to you.

“Content” means any content in any form published on Our Website by us or any third party with our consent.

2. Interpretation

In this agreement unless the context otherwise requires:

2.1 A reference to a person is a reference to one or more individuals, whether or not formally in partnership, or to a corporation, government body, or other association or organisation.

2.2 These terms and conditions apply to all supplies of goods by us to any customer. They prevail over any terms proposed by you.

2.3 any agreement by any party not to do or omit to do something includes an obligation not to allow some other person to do or omit to do that same thing;

2.4 [except where stated otherwise,] any obligation of any person arising from this agreement may be performed by any other person;

2.5 In this agreement references to a party include references to a person to whom those rights and obligations are transferred or pass as a result of a merger, division, reconstruction or other re-organisation involving that party.

2.6 the headings to the paragraphs and schedules (if any) to this agreement do not affect the interpretation;

2.7 all money sums mentioned in this agreement are calculated net of VAT, which will be charged when payment is due.

2.8 a reference to an act or regulation includes new law of substantially the same intent as the act or regulation referred to.

2.9 In any indemnity, a reference to costs or expenses shall be construed as including the estimated cost of management time of the indemnified party , such cost calculated £50 per hour

2.10 These terms and conditions apply in any event to you as a buyer or prospective buyer of our Goods and so far as the context allows, to you as a visitor to Our Website.

2.11 this agreement is made only in the English language. If there is any conflict in meaning between the English language version of this agreement and any version or translation of this agreement in any other language, the English language version shall prevail.

3. Our contract with you

3.1 This agreement contains the entire agreement between the parties and supersedes all previous agreements and understandings between the parties.

3.2 Each party acknowledges that, in entering into this agreement, he does not rely on any representation, warranty, information or document or other term not forming part of this agreement.

3.3 We]do not guarantee that Goods advertised on our website are available.

3.4 We may change these terms from time to time. The terms that apply to you are those posted here on Our Website on the day you order Goods. We advise you to print a copy for your records.

3.5 If in future, you buy Goods from us under any arrangement which does not involve your payment via Our Website, these terms still apply so far as they can be applied.

4. Acceptance of your order

4.1 Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch the goods to you. [At any point up until then, we may decline to supply the goods to you without giving any reason].
4.2 At any time before the Goods are despatched, we may decline to supply the Goods to you without giving any reason.

4.3 We shall accept your order by e-mail confirmation. That is when our contract is made. Our message will also confirm details of your purchase and tell you when we shall despatch your order.

4.4 If we do not have all of the Goods you order in stock, we will offer you alternatives. If this happens you may:

4.4.1 accept the alternatives we offer;
4.4.2 cancel all or part of your order;

5. Price and Payment

5.1 It is possible that the price may have increased from that posted on our Website. If that happens, we will not send your order until you have confirmed that you wish to buy at the new price.

5.2 Prices include UK value added tax. If you show by your delivery address that you reside outside the United Kingdom, we will refund to you the amount charged as VAT.

5.2 Banking charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than pounds Sterling will be borne by you.

5.3 If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch it to you.

5.4 The price of the items does not include the delivery charge which will be charged at the rates applicable at the date you place your order and which will be displayed on a page of Our Website before we ask you to pay.

5.5 If we owe you money (for this or any other reason), we will credit your credit or debit card as soon as reasonably practicable but in any event no later than 14 days from the date when we accept that repayment is due.

6. Consumer protection: cancellation and exclusions

This paragraph applies if and only if, you are a citizen of the European Union, and you bought the Goods as a Consumer.

6.1 You may cancel your order at any time before we despatch your order or before the expiry of 7 working days from the date you receive your order, not including the day you received it.

6.2 No term in this agreement shall take effect to reduce or remove any right you have under any law on account of your status as a consumer.

6.3 As required by the Distance Selling Regulations, details of our after-sales service and guarantees, if any, are given on our website / in our catalogue.

6.4 You may cancel your order at any time before we have despatched the Goods. If you do, we will refund to you the price of the Goods and any delivery charge.

6.5 After we have despatched the Goods, you may cancel your order provided that you notify us within seven days of receipt and return the Goods to us within fourteen days. If you do, we will refund to you the price of the Goods and our delivery charge, if any.

6.6 If you cancel your order after we have despatched the Goods, you must return them to us in the same condition in which you received them. We cannot refund your money if the Goods have been used, worn or damaged.

6.7 You are responsible for the cost of returning them. We are not obliged to refund to you your cost of re-packing and returning the Goods.

6.8 To assist us in identifying your Goods on receipt by us, we ask you to telephone 0845 226 0067 for a returns reference to be placed below our address / returns label.

6.9 If you fail to return the goods, within 14 days, we are entitled to arrange for their collection. If we do we shall look to you to repay us the cost of collection.

6.10 We will refund your money within 14 days of receipt by us of the returned Goods.

6.11 The Law expects an expert to help a buyer to avoid buying a product which may be unsuitable in some way. We are retailers. We are not experts in any of the Goods we sell. You alone must decide whether a product is suitable for your requirement.

6.12 This paragraph does not affect your rights in the event that the Goods are faulty.

7. Payment on running credit account

This paragraph applies only if credit facilities have been granted to you.

7.1 Payment is due to reach our account before the last day of the month following delivery of the Goods. Kindly note that your cheque may take some days to clear.

7.2 On request, we will supply details of our bank account so as to enable you to pay directly via the Internet or BACS.

7.3 Our accounting system will automatically charge interest to your account after the due date, at the rate of 1 percent per month.

7.4 If money due remains overdue after one month, the rate we charge will be 15%. You agree that this does not represent a penalty but is a reasonable estimate of the loss incurred by us as a result of not having the money.

8. Delivery and pick up

8.1 Deliveries will be made by the Carrier to the address stipulated in your order. You must ensure that someone is present to accept delivery.

8.2 If we are not able to deliver your Goods within 30 days of the date of your order, we shall notify you by e-mail to arrange another date for delivery.

8.3 We may deliver the Goods in instalments if they are not all available at the same time for delivery.

8.4 Goods are sent at our risk until signed for by you or by any other person at the address you have given to us.

8.5 All goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the goods may be retained by the driver. When your Goods arrive it is important that you check immediately the condition and quantity. If your Goods have been damaged in transit, you must refuse the delivery and contact us so that we may dispatch a replacement quickly and minimise your inconvenience.

8.6 Signing “Unchecked”, “Not Checked” or similar is not acceptable.

8.7 Goods are sent by post. We will send you a message by email to tell you when we have despatched your order.

8.8 If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual. So we are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery.

8.9 Some items will be delivered direct from the manufacturer who will contact you to arrange delivery. When delivery of the items has been arranged directly with the manufacturer, you will be subject to the manufacturer’s delivery policy.

8.10 Some items are so large and heavy that delivery times may be slightly longer. In this case, approximate delivery dates will be given when you place your order.

8.11 Time for delivery specified on the Order, if any, is an estimate only and time shall not be of the essence.

8.12 We are happy for you to pick up Goods from our shop/ warehouse provided you make an appointment in advance and payment has been received into our bank. An appointment must be made with us

8.13 If you pick up Goods from our premises then:

8.13.1 Goods are at your risk from the moment they are picked up by you or your Carrier from our shop / warehouse;
8.13.2 you agree that you are responsible for everything that happens after you take possession of the Goods, both on and off our premises, including damage to property of any sort, belonging to any person.

9. Foreign taxes and duties

9.1 If you are not in the UK, we have no knowledge of, and no responsibility for, the laws in your country.

9.2 You are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country.

10. Liability for subsequent defects

10.1 We will repair or replace Goods which fail to comply with the provisions of the Sale of Goods Act 1979 or which show a defect. If you claim that the item is defective, the following conditions apply:

10.1.1 the defect must be reported to us within four weeks of becoming apparent;
10.1.2 the defect results only from faulty design or manufacture;
10.1.3 you have returned the defective Goods or parts to us if we have so requested.

10.2 If we agree that we are liable, we will refund the cost of return carriage and will repair or replace the Goods free of charge.

10.3 If we repair or replace Goods, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect.

11. Goods returned

These provisions apply in the event that you return any Goods to us for any reason:

11.1 We do not accept returns unless you buy as a consumer, or there was a defect in the Goods at the time of purchase, or we have agreed in correspondence that you may return them.

11.2 Before you return a product to us, please carefully re-read the instructions and check that you have assembled it correctly and complied with any provisions relating to the power supply, plugs and sockets.

11.3 The Goods must be returned to us as soon as any defect is discovered.

11.4 So far as possible, Goods should be returned:

11.4.1 with both goods and all packaging as far as possible in their original condition;
11.4.2 securely wrapped;
11.4.3 including our delivery slip;
11.4.4 at your risk and cost.

11.5 You must tell us by email message to that you would like to return goods, specifying exactly what goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns note and code . If you send goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.

11.6 In returning a faulty item please enclose with it a note clearly stating the fault and when it arises or arose.

11.7 Most of the Goods are covered by the manufacturer’s guarantee for a minimum of 12 months. Please first check the plug, fuse, batteries and the manufacturer’s operating instructions.

11.8 If delivery was made to a UK address, you are also protected by the Sale of Goods Act 1979 and Supply of Goods and Services Act 1982.

11.9 If we agree that the item is faulty, we will:

11.9.1 refund the cost of return carriage;
11.9.2 repair or replace the item as we choose.

12. Waste Electronic and Electrical Equipment Regulations 2006

12.1 These regulations provide that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

12.2 Our obligation is to take back from you any electronic or electrical product when you buy a replacement product for similar use.

12.3 If you wish to take advantage of this service, you must return your waste item within 28 days of buying your new one. You must pay the carriage cost to us.

13. Disclaimers

13.1 Conditions, warranties or other terms implied by the law of any county other than [England and Wales / Scotland / Northern Ireland] are excluded from this agreement to the fullest extent permitted by law.

13.2 We or our Content suppliers may make improvements or changes to Our Website, the Content, or to any of the Goods, at any time and without advance notice.

13.3 You are advised that Content may include technical inaccuracies or typographical errors. This is inevitable in any large website. We would be grateful if you bring to our immediate attention, any that you find.

13.4 We give no warranty and make no representation, express or implied, as to:

13.4.1 the quality of the Goods;
13.4.2 any implied warranty or condition as to merchantability or fitness of the Goods for a particular purpose;
13.4.3 the correspondence of the Goods with any description;
13.4.4 the adequacy or appropriateness of the Goods for your purpose;
13.4.5 the truth of any Content on Our Website;

13.4.6 compliance with any law;
13.4.7 non-infringement of any right.

13.5 We are not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Website or the purchase of Goods.

13.6 Except in the case of liability for personal injury or death, our liability under this contract is limited, to the maximum extent permitted by law, to the value of the goods or services you have purchased.

14. Your account with us

14.1 You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the Goods.

14.2 If you use the website, you are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorised person from using your computer.

14.3 You agree to accept responsibility for all activities that occur under your account or password. You should tell us immediately if you believe some person has accessed your account without your authority and also log in to your account and change your password.

15. Content you Contribute or Post to Our Website

As a condition of your use of Our Website, you agree to comply with these provisions:

15.1 We may, at our discretion, read, assess, review or moderate any Contribution or Content Posted on Our Website. If we do, we need not notify you or give you a reason.

15.2 You agree that you will not use or allow anyone else to use Our Website to Post a Contribution which is or may:

15.2.1 be malicious or defamatory;
15.2.2 consist in commercial audio, video or music files;
15.2.3 be software which assists in or promotes: emulators, phreaking, hacking, password cracking, IP spoofing;
15.2.4 be illegal, obscene, offensive, threatening or violent;
15.2.5 be sexually explicit or pornographic;
15.2.6 promote discrimination or animosity to any person on grounds of gender, race, religion, nationality, disability, sexual orientation or age;
15.2.7 be likely to harass, intimidate, bully, upset, embarrass, alarm, annoy any other person;
15.2.8 be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity, age or affiliation with any person;
15.2.9 give the impression that it emanates from us or that you are connected with us or that we have endorsed you or your business;
15.2.10 solicit passwords or personal information from anyone;
15.2.11 be used to sell any goods or services or for any other commercial use;
15.2.12 be used to send any communication by automated email or otherwise;
15.2.13 include anything other than words (i.e. you will not include any symbols or photographs) except for a photograph of yourself in your profile in such place as we designate;
15.2.14 be incomplete or inaccurate or submitted otherwise than as requested by Our Website;
15.2.15 request personal information from other users nor Post any unnecessary personal information about you or any user without his permission.
15.2.16 link to any of the material specified above, in this paragraph.

16. Other restrictions

You agree that you will not use or allow anyone else to use Our Website:

16.1 to sell or promote any product or service without our express written consent;

16.2 in a way which violates the law of any country in which we operate, or which fails to comply with accepted Internet protocol;

16.3 for spamming. Spamming includes, but is not limited to:

16.3.1 the bulk sending of unsolicited messages, or the sending of unsolicited emails which provoke complaints from recipients;
16.3.2 the use of distribution lists that include people who have not given specific permission to be included in such distribution process;
16.3.3 excessive and repeated Posting off-topic messages to newsgroups;
16.3.4 sending age-inappropriate communications or Content to anyone under the age of 18.

17. About Contributions Posted by you

You now confirm that:

17.1 you own all of the Contributions you Post;

17.2 you understand that you are personally responsible for your breach of intellectual property rights, defamation, or any law, which may occur as a result of any Contributions having been Posted by you;

17.3 you will immediately notify us of any security breach or unauthorised use of your account.

17.4 you accept all risk and responsibility for determining whether any Contribution is in the public domain and not confidential.

17.5 you irrevocably grant to us the right and licence to edit, copy, publish, distribute, translate and otherwise use in any medium and for any purpose any Contribution that you place on our website, throughout the World and in any medium. You represent and warrant that you are authorised to grant all such rights.

17.6 you agree to waive your right to be identified as the author and your right to object to derogatory treatment of your Contribution as provided in the Copyright, Designs and Patents Act 1968 s80.

17.7 [you now irrevocably authorise us to publish feedback, comments and ratings about your activity through Our Website, even though it may be defamatory or critical.]

17.8 you now irrevocably release us from any right or claim of yours arising out of or in connection with any item of feedback, rating or other Contribution Posted by you.

18. Removal of offensive Content

18.1 For the avoidance of doubt, this paragraph is addressed to any person who comes on Our Website for any purpose.

18.2 We are under no obligation to monitor or record the activity of any customer for any purpose, nor do we assume any responsibility to monitor or police Internet-related activities. However, we may do so without notice to you and without giving you a reason.

18.3 If you are offended by any Content, the following procedure applies:

18.3.1 Your claim or complaint must be submitted to us in the form available on our website, or contain the same information as that requested in our form. It must be sent to us by post or email.
18.3.2 we shall remove the offending Content as soon as we are reasonably able;
18.3.3 after we receive notice of a claim or complaint, we shall investigate so far as we alone decide;
18.3.4 we may re-instate the Content about which you have complained or not.

18.4 In respect of any complaint made by you or any person on your behalf, whether using our form of complaint or not, you now irrevocably grant to us a licence to publish the complaint and all ensuing correspondence and communication, without limit.

18.5 You now agree that if any complaint is made by you frivolously or vexatiously you will repay us the cost of our investigation including legal fees, if any.

19. Security of Our Website

We may, at our discretion or as part of a paid Service, give you permission to access Our Website for the purpose of Posting or uploading a Contribution or Content of some sort. We may read, assess, review or moderate any Contribution or Content Posted on Our Website. If we do, we need not notify you or give you a reason.

If you violate Our Website or use it unlawfully or immorally, we will take the strongest action against you that we can. Your action may be unlawful in some country, where you may accordingly be subject to extradition and criminal proceedings.

You now agree that you will not, and will not allow any other person to:

19.1 modify, copy, or cause damage or unintended effect to any portion of Our Website, or any software used within it.

19.2 link to our site in any way that would cause the appearance or presentation of the site to be different from what would be seen by a user who accessed the site by typing the URL into a standard browser;

19.3 download any part of Our Website, without our express written consent;

19.4 collect or use any product listings, descriptions, or prices;

19.5 collect or use any information obtained from or about Our Website or the Content except as intended by this agreement;

19.6 aggregate, copy or duplicate in any manner any of the Content or information available from Our Website, other than as permitted by this agreement or as is reasonably necessary for your use of the Services;

19.7 for any purpose use our name, any proprietary information (including images, text, page layout, or form) of ours or of our affiliates in any way and in particular to entice search robots to some other website;

19.8 use Our Website to hack into the computer of any other person or make contact with any other computer;

19.9 make available or upload files that contain software or other material, data or information not owned or licenced to you, including pirated computer programs, pirated music or other media or links to any such files;

19.10 make available, upload or distribute by any means any material or files that contain any viruses, bugs, corrupt data, “Trojan horses”, “worms” or any other harmful software;

19.11 upload or republish any part of our Content on any Internet, intranet or extranet site.

19.12 hide or remove the banner advertisements on any page of Our Website;

19.13 share with a third party any login credentials to Our Website;

19.14 use on Our Website software which assists in:

19.14.1 data mining, extraction or collection;
19.14.2 emulating, phreaking, hacking, password cracking, IP spoofing or over-loading Our Website;
19.14.3 “Framing”, inserting pop-up windows, interstitial pages or advertisements, or similar techniques.
19.14.4 performing any automated operation;

19.15 Despite the above terms, we now grant a licence to you to:

19.15.1 Create a hyperlink to Our Website for the purpose of promoting an interest common to both of us. You can do this without specific permission. This licence is conditional upon your not portraying us or any product or service in a false, misleading, derogatory, or otherwise offensive manner. You may not use any logo or other proprietary graphic or trademark of ours as part of the link without our express written consent.
19.15.2 You may copy the text of any page for your personal use in connection with the purpose of Our Website or a Service we provide.

20. Indemnity

You agree to indemnify us against any claim or demand, including reasonable lawyers’ fees, made by any third party due to or arising in any way out of your use of Our Web Site, your posting any Content, or the infringement by you, or by any other person using your computer, of any intellectual property or other right of any person.

21. Intellectual Property

21.1 We will defend the intellectual property rights in connection with our Goods and Our Website, including copyright in the Content whether provided by us or by any other content provider (including copyright in: text, graphics, logos, icons, images, audio clips, digital downloads, data, and software).

21.2 Except as set out below, you may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part.

21.3 You may not use our name or logos or trademarks or any other Content on any website of yours or that of any other person.

21.4 Subject to the other terms of this agreement, you may download or copy Content only for your own personal use, provided that you maintain all copyright and other notices contained in it. You may not store electronically any significant portion of any Content.

22. System Security

22.1 We will do our best to maintain Our Website so that you have constant use, but there will be times when your use may be interrupted.

22.2 You agree that you will not, and will not allow any other person to violate or attempt to violate any aspect of the security of Our Website.

22.3 You may not use any software tool for the purpose of extracting data from our website. You understand that any such violation is unlawful in many jurisdictions and that any contravention of law may result in criminal prosecution.

23. Miscellaneous matters

23.1 No amendment or variation to this agreement is valid unless in writing, signed by each of the parties or his authorised representative.

23.2 So far as any time, date or period is mentioned in this agreement, time shall be of the essence.

23.3 When we communicate with you we do so by email. You agree that email communications are contractually binding in the same way as properly signed and dated paper sent by post.

23.4 Where we provide goods or services without specific charge to you, then it (or they) is deemed to be provided free of charge, and not to be associated with any other goods or service for which a charge is made. Accordingly, there is no contractual nor other obligation upon us in respect of those goods or that service.

23.5 If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.

23.6 The rights and obligations of the parties set out in this agreement shall pass to any permitted successor in title.

23.7 No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.

23.8 Any communication to be served on either of the Parties by the other shall be delivered by hand or sent by first class post or recorded delivery or by fax or by e-mail.

It shall be deemed to have been delivered:

if delivered by hand: on the day of delivery;
if sent by post to the correct address: within 72 hours of posting;
If sent by fax to the correct number: within 24 hours;
If sent by e-mail to the address from which the receiving party has last sent e-mail: within 24 hours if no notice of non-receipt has been received by the sender.

23.9 In the event of a dispute between the parties to this agreement, then they undertake to attempt to settle the dispute by engaging in good faith with the other in a process of mediation before commencing arbitration or litigation.

23.10 This agreement does not give any right to any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

23.11 Neither party shall be liable for any failure or delay in performance of this agreement which is caused by circumstances beyond its reasonable control, including any labour dispute between a party and its employees.

23.12 In the event of any conflict between any term of this agreement and the provisions of the articles of a limited company or any comparable document intended to regulate any other corporate or collective body, then the terms of this agreement shall prevail.

23.13 The validity, construction and performance of this agreement shall be governed by the laws of England and Wales / Scotland / Northern Ireland.

Explanatory notes:
Website terms and conditions template: ecommerce: sale of goods to businesses and consumers

General notes

These notes apply to most terms and conditions documents, but not all notes apply to all documents.

1. What does a T&C document do?
A terms and conditions document serves two prime purposes: first, it sets out the terms under which you have agreed to accept business. Everyone can see the details of the contract between you and your contract party can decide whether or not to enter into a contract on these terms. Secondly, the document affirms the legal rights of the parties, so that either can sue the other in court for a breach of these terms. You will hope of course, that by setting out your terms precisely, you will never be in dispute!

2. In my T&C or on my website?
A T&C document should provide a legal framework. It should be all-inclusive of the structure of the contract but need not include detail which may change from time to time, such as prices, time periods, and other numeric data. Leave these on your website.

3. A legal health warning
We are often asked whether our documents will “hold water” in law. We draw documents to support and protect you, our document buyer. Our priority is to protect you from problems. That means not only to protect you from litigation. We also slant the terms in your favour, even though there may be occasions when a particular term could be void.

For example: if you sell to buyers in many countries, they may not enjoy the UK level of consumer protection. So we do not give it to them. Again, there are many areas where interpretation and nuance are important. To protect you from litigation, we go to any extreme, but in protecting your buyer or seller, we take a more relaxed view. When you buy goods or services from a US website, you see this the other way around. The terms of most such contracts would not be enforceable in the UK against a consumer.

In summary, there are terms where we deliberately over-step what a UK court may decide, knowing that most people do not know what will hold firm and what will not. We do that so as to give you the edge, the advantage. Any competent solicitor will do this too. That does not mean our drafting or advice is bad or wrong. It means we have given you the strongest army to help your business to higher profit and you to an easy life.

4. Why use defined terms?
Just in case you are new to legal agreements: defined terms are given cap initial letters so that you are aware, as you read and come across caps, that the meaning of a word or phrase is “special” to your document. Terms are defined for three reasons:
* so that you know what technical or obscure phrases mean, and
* to give a limited meaning to words or phrases which may otherwise have broad meanings, and
* to enable a necessarily long definition to be given, so that when you come the word in the document, you are spared reading another 50 words of definition.

5. Why are some terms duplicated?
What is valid in one jurisdiction may be invalid in another. So we provide both because if one alternative is void, you may be protected by the other. Disclaimer provisions are a good example.

Terms may also overlap to give you the option of which to choose. For example, if your document lists matters prohibited by you in controlling what is posted to your website, you may decide exactly what you want to leave in place.

6. What you should delete
Because we give you such a large menu of protection, you may have difficulty in deciding what to delete.

This agreement may contain provisions which are so tough that a solicitor acting for your buyer would probably object to them. If you yourself read a paragraph and say “That provision will turn my customers away”, then you may have to consider deleting it. What is more, you may find that several paragraphs simply do not apply to your business. By all means delete them.

There are a number of issues peculiar to any one business which will affect the drafting of Internet terms and conditions. Many of the conditions will appear, or not appear, as a matter of management policy. Marketing decisions may dictate that the conditions shall not be too strict.

A good rule to follow, is, for commercial provisions: “Do not delete if you do not understand the reason for inclusion”, and for legal provisions: “Do not delete unless you understand the legal meaning and the reason for inclusion”. In summary: “If in doubt, leave it in”. We are expert draftsmen. Nothing is included here without good reason.

7. Brackets, blue font and changes
Words in square brackets are mere suggestions for your consideration. Blue markings in the text indicate places where text or figures are for your choice or insertions are required. However, there are also places where you may decide which of two alternative paragraphs you want. However, for many documents, everything can be changed. The blue markings are merely pointers. Change what you need to change. When you have edited the document, make sure you read it carefully to check that the text still runs and that the para numbering is correct.

8. Can I make my T&C sound friendlier?
So you have read the T&C of a very large Internet retailer and you want yours to flow gently instead of being “legal”. As proponents of simple English, we have a lot of sympathy with that. However, the sites who use softer language also have very deep pockets. So if you wanted to sue them, it would be harder for you than if one of your customers wanted to sue you. So they feel safe. If you want to feel as safe, please do not cut corners.

Their T&Cs look casual, but believe us, they will have been drawn by London lawyers. Every word will count. Every important legal point is made without the softer tone. There is no reason in law why you should not take your T&Cs and let the words flow a little. But if you do, take great care. For the avoidance of doubt, our advice is: “Don’t try it”.

9. Make sure it bites
It is essential that terms and conditions are incorporated into the contract. If they are not drawn to the buyer’s attention until after the contract has effectively been made, then they do not form part of the contract and the buyer is not bound by them. There is another issue here. To obtain the best benefit from the terms , you should seek to bind people who are merely site visitors as well as actual buyers. Whether you can do this depends on whether you are able to ask for confirmation of acceptance of the T & C at an early stage of a visit to your site. If you are not able to do so except as part of your ordering procedure, the terms will not constitute a contract between you and the visitor, but will apply only as a mere statement of your intent, policy, or as the case may be.

So far as any visitor, user, or buyer of your services is concerned, it is therefore important that the Website ordering system is such that the buyer has to take some positive step to confirm that he has read the terms and conditions. If the usual device of a check box is used, it is important that it is not “pre-ticked”. It is essential that references made to these terms and conditions immediately before a new user can click to activate a purchase or join up. Here is an example:

“I have read and understood [your name]’s terms and conditions, and I agree that they form part of the contract between us. If I am under the age of 18 years, I confirm that I have brought the terms and conditions to the notice of my parent or guardian, and that person has agreed that I may buy your goods.”

Better still, the preferred acceptance device is one which compels the buyer to go to a page containing the terms and conditions, and where the confirmation of acceptance is on that same page. Few traders go to this extent.

Unless your business model requires sales to children, it is best specifically to exclude people under age 18.

Remember that if a customer comes to you otherwise than via your website, you must find some other way of obtaining his agreement to this document. By far the best way is by a signature. That means you will need a second version of this document which provides at the top for the buyer to be named and at the end for both parties to sign. If your buyer has not signed, you have no contract at all. You are wide open to all the issues against which we have so carefully protected you.

10. If this is a contract, why are the parties not named?
It is not necessary for your customer to be identified by name. “You” is enough. However, you do have to be accurately identified. A website name is not enough. You must clearly state the real name of you or your company, trading address and names of directors. (Electronic Commerce Regulations). We have provided for your name and address at the beginning of the document.

11. Can I just close the line spacing and put it all in 8 point?
Small print – we do not advocate small print or close type. The whole thrust of the Electronic Commerce Regulations and the Unfair Terms in Consumer Contracts Regulations is towards transparency. In any dispute, you will be prejudiced by any failure to “set out your stall” openly.

12. Oops!
This template document is intended to form the basis of the appropriate terms for your business. To make it “work” for you, it is essential that you check every sentence and make sure it does apply to what you want from your deals.

13. Tell me about the DSR
If you are providing any service for money or money’s worth, then you must comply with all of the law relating to distance selling and to consumers. Of course, so must any seller who uses your site to sell his products or services.

We have provided in this document a simplified version which is appropriate for compliance with the law. But the law is contained in several sets of regulations. It is complicated. Your obligation as a trader is not to teach your customers what is the law, but to comply yourself.

We suggest you read and understand the Distance Selling Regulations. You will find an excellent explanation at:
and the actual DSR at

Here is a summary of the preliminary information you must give. None of this is directly relevant to the T&C document and is not included in it.

You must give the following information to your customer before the contract is complete (that is, before you are bound to sell and the buyer is bound to buy.) (Extract from the Regulations)

i) the identity of the supplier and, where the contract requires payment in advance, the supplier’s address;

(ii) a description of the main characteristics of the goods or services;

(iii) the price of the goods or services including all taxes;

(iv) delivery costs where appropriate;

(v) the arrangements for payment, delivery or performance;
(vi) the existence of a right of cancellation except in the cases referred to in regulation 13;

(vii) the cost of using the means of distance communication where it is calculated other than at the basic rate;

(viii) the period for which the offer or the price remains valid; and

(ix) where appropriate, the minimum duration of the contract, in the case of contracts for the supply of goods or services to be performed permanently or recurrently;

You must also:

(b) inform the consumer if he proposes, in the event of the goods or services ordered by the consumer being unavailable, to provide substitute goods or services (as the case may be) of equivalent quality and price; and

© inform the consumer that the cost of returning any such substitute goods to the supplier in the event of cancellation by the consumer would be met by the supplier.

The Consumer Protection (Distance Selling) Regulations and other consumer protection legislation do not apply to contracts with a business person or unit.

Note however, that statements made and information given on your web pages will be regarded by a judge as “representations” which may have induced your customer to enter into a contract with you. You cannot therefore avoid a claim for misrepresentation merely by using your terms and conditions to deny the truth of everything on your Website.

Paragraph specific notes:
The notes, using the document paragraph numbers:

1 Definitions
You should first decide on the contents of the document, then return to check what definitions are needed and whether they really fit the text you have left in place.